Hollard is the claims administrator for Australian Seniors Car insurance – so if you need to make a claim, Hollard’s claims consultants are ready to help.
Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on 13 13 43 . We are available 24/7 for you to lodge a claim or for emergency claims where your vehicle requires towing. For other claims enquiries, we are available Monday to Friday, 8am to 5pm, AEST.
Make sure you and your family are safe and secure.
Call the police if required by law or your policy.
STEP 1
STEP 2
STEP 3
If you can’t contact us, do everything you can to prevent any further damage, including having your car towed to the nearest safe place.
Tell us what has happened straight away.
You can now log in to your Car Insurance Account to start your claim.
If you have already registered an account, please Login to claim online.
If you haven’t yet registered an account, please Register an account and then claim online.
Call us on 13 13 43 .
Below is an overview of what to expect after you’ve made a claim. Remember, if you have any questions or if you would like to know how your claim is progressing, you have a personal claims agent who can help you between Monday and Friday, 8am to 5pm AEST.
We will ask you to take your car to a Hollard Insurance network repairer for a quote.
We’ll choose a repairer as close as possible to your home or work.
We will assess the quotes and damage, and thereafter give approval to repair the damage or replace your goods.
Take your car to the appointed repairer and pick it up when repairs are complete. If an excess applies to your claim, it can be paid directly to the repairer.
We will take care of any settlements for damage to other parties, or recover any losses from third parties.
For ultimate peace of mind on the road, talk to our friendly team today on 1300 760 157 . We are here 8am to 7pm Monday to Friday. You can also request a call-back at a time that suits you.
Back to TopAll product information displayed on this website is subject to policy terms and conditions (including eligibility criteria, limitations and exclusions).
Your use of this website is subject to the website Terms of Use. This is general information and does not take into account your financial situation. Please consider the relevant Product Disclosure Statement, Financial Services Guide and Target Market Determination available on this website to ensure these products suit your needs. All products are promoted and distributed by Australian Seniors Insurance Agency, a trading name of Greenstone Financial Services Pty Ltd (GFS) ABN 53 128 692 884, AFSL 343079. The insurer for car, home, landlords and pet insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for life and funeral insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Seniors Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381, a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Seniors Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for travel insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Seniors Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631, trading as Allianz Global Assistance (AGA), acting as agent for Allianz. Terms, conditions, limits, and exclusions apply. Sub-limits may apply.
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